1.

You would need following components to view the web cast:

• Media Player: Windows Media Player 7.0 or higher with auto upgrade and automatic codec download turned on (from the menu bar select Tools/Options/Player in Windows Media Player).
• Internet Connection: Connect Broadband Connection
• Operating System: Windows 95, 98, Windows XP ,2000 Millenium Edition (ME), Macintosh OS 8.6 or higher or Windows 2000 Professional.
• Norton Security Firewall / Windows XP Firewall MUST BE TURNED OFF.

Minimum System Requirements

• Pentium or AMD Athlon K6 266 MHz processor or faster
• 64 MB RAM
• 256-color display card or better
  ( 24-bit true color video card Recommended )
• 16-bit sound card

Please ensure that any Popup blocker is not enabled on your system, Or
Please press and hold “Ctrl” key before you click on streaming link till new popup window opens

If you think your codecs are corrupted or out of date, you can download and install the latest codecs from the http://www.microsoft.com/windows/windowsmedia/download/AllDownloads.aspx?displang=en&qstechnology =

• In Windows Media Player, make sure codec installer is turned on. From the menu bar select Tools/Options/Player/Auto Upgrade/Enable automatic codec download
• Your computer or your service provider may have a firewall or a proxy server that is blocking receipt of Video. Try disabling your firewall or change your settings to accept.
• Your connection speed is too slow. If you are on Cable, you may be experiencing a slowdown in your network. If you are connecting using a 28.8 modem, your connection speed is too slow.
• Your system resources may be too low. Close any open additional programs, reboot and try again.
• You may need to upgrade to the newest version of Media Player .

In Windows Media Player, make sure codec installer is turned on. From the menu bar select Tools/Options/Player/Auto Upgrade/Enable automatic codec download

You may need to upgrade to the newest version of Media Player

• Your system resources may be too low. Close any open additional programs, reboot and try again.
• Your connection speed is too slow. If you are connecting using a 28.8 modem, your connection speed is too slow to view Stocking Videos.
• If you are on Cable, you may be experiencing a slowdown in your network.
• If you are accessing video from overseas, you may be experiencing slow response or packet loss in the delivery of video.

Make sure your screen saver isn't kicking you out of full-screen mode. Also, turning of the Enable full-screen mode switch feature might solve the problem. In Windows Media Player 9 Series or later, do the following:

• On the Tools menu, click Options , and then click the Performance tab.
• Click Advanced .
• Clear the Enable full-screen mode switch check box

  Operating Systems Other then Windows Platform

• Solaris 2.5.1 or later (English or Western European character sets and operating systems only)
• Sun4m 110 MHz processor or faster
• 32 MB RAM
• 8-bit display or higher (24-bit or higher recommended)
• Sound card and speakers or headphones
• Microsoft Internet Explorer 4 or later, or Netscape Navigator 4.04 or later

• Apple Mac OS version 10.1
• Any computer supported by Mac OSX version 10.1 with a processor that is 233 MHz or higher
• 128 megabytes (MB) or higher
• 10 MB of free hard disk space
• Monitor color depth of 256 colors (Millions of colors recommended)
• Microsoft Internet Explorer 5.1 for Mac, or America Online Mac OSX

• Apple Mac OS 8.1 or later (Mac OS 8.6 or later recommended)
• PowerPC 603e 180 MHz or higher processor
• 32 megabytes (MB) or higher of RAM
• Virtual Memory turned on
• 10 MB of free hard disk space
• Monitor color depth of 256 colors (Millions of colors recommended)
• Microsoft Internet Explorer 4.0.1 or later (Internet Explorer 5 or later recommended), Netscape Navigator 4.x (PowerPC version), Netscape Communicator 4.0 or later (PowerPC version), or America Online for Macintosh 4.0 or 5.0

• System 7.6.1 or later
• PowerPC Macintosh 601 processor or faster
• Open Transport 1.1.2 or later
• QuickTime 3.0.2 or later
• 32 MB or more of RAM with 10 MB free for Windows Media Player
• 15 MB of free hard disk space

256-color display card or better

Windows Media Player is available for the Windows, Windows Mobile, and Mac operating systems. Use the information in the table to find the Player version that provides the best digital media experience for the operating system that you have.

http://www.microsoft.com/windows/windowsmedia/player/versions.aspx

The Windows Media® Video 9 VCM codec is a stand-alone codec package that uses our legacy codec interface and provides two key benefits:

• Windows Media Video 9 VCM codec enables encoding enthusiasts who use legacy versions of video editing applications to encode and decode Windows Media Video 9-based content using file containers such as AVI.
• Windows Media Video 9 VCM codec enables users of Windows Media Player 6.4 to play Windows Media Video 9-based content, in both ASF and AVI file containers.

http://www.microsoft.com/windows/windowsmedia/download/AllDownloads.aspx?displang=en&qstechnology=

These type of problems are rare but there is a possibility that windows media player is not properly installed or damaged. In this type of scenario we would recommend that you download and install Real Player . Location to download Real Player :-
http://forms.real.com/netzip/arcade.html?h=software-dl.real.com&r=02459caca5510ed17006&f=windows/mrkt/R30APD/RealPlayer10-5GOLD.exe

• Open Real player
• Go to menu Tools>Prefrences
• Click on Content > Media Types
• Click on Make RealPlayer my Universal Media Player

• Open Window Media Player
• Go to menu Tools> Options
• Select the tab "File Types"
• Unselect the option “Windows Media File(asf)”.